Yes. A diagnostic fee of $89 covers travel to the service location, evaluation of the problem, and a repair estimate. This fee may be credited toward approved repairs.

Every repair is different. After diagnosing the issue, we provide an estimate before any repair work begins. No repair work is performed without customer approval.

We accept:

• Credit and debit cards
• Tap-to-pay (NFC)
• Apple Pay
• Google Pay
• PayPal
• Venmo
• Cash App

We do not accept personal checks.

We can often provide general pricing guidance, but an accurate estimate usually requires diagnosis of the appliance and its specific symptoms.

Repairs requiring special-order parts may require a deposit before parts are ordered.

Standard and commonly available parts typically require a deposit of 50% of the estimated parts cost.

Special-order, machine-specific, non-returnable, or custom-order components generally require full payment of the estimated parts cost in advance.

Parts deposits are used solely for the procurement of components required for your repair and are generally non-refundable once parts have been ordered. Any unused portion of a parts deposit will be credited toward the final invoice.

We Stand Behind Our Diagnosis

If we install a replacement part and determine that it was not necessary to correct the original complaint, we will not require the customer to bear the cost of that misdiagnosis. Any additional repairs will be discussed and approved before work continues.

This policy does not apply to separate defects, secondary failures, or additional issues discovered during diagnosis or repair.

We stand behind our workmanship and want every repair to deliver real value. Warranty coverage may vary depending on the repair performed and the parts used.

Whenever possible, we recommend repairs that address the root cause of the problem. If the solution outlined in your estimate is expected to be temporary, limited in scope, or a compromise repair, we will make that clear before work is performed so you can make an informed decision.

No Surprise Pricing Guarantee

The estimate you approve is the maximum amount you will pay for the repair described in that estimate. If the repair requires less labor or fewer parts than expected, your final bill may be lower.

If additional defects, damaged components, or unrelated problems are discovered after disassembly or further testing, we will discuss the findings and provide a revised estimate before performing any additional work.

You are only responsible for the diagnostic fee and any approved services already performed. The $89 diagnostic fee is credited toward approved repairs authorized within 30 days of diagnosis.

Repairs approved after 30 days may require a new diagnostic visit and are not guaranteed to receive the original diagnostic credit, estimate, or pricing.

Absolutely. We are proud to offer discounts for Active Duty Military personnel, Veterans, and Senior Citizens.

Because every service call is different, discount amounts may vary. Any available discount will be discussed before work begins and included in your written estimate.

Please see our Discount Policy page below for full details.

Payment is generally due upon completion of service. However, Prairie Diamond understands that unexpected repairs can place a strain on household budgets. Alternative payment arrangements may be considered on a case-by-case basis and must be agreed upon before work begins.

Please contact us to discuss your situation before scheduling service.